Mission

Our aim is to provide our customers with a safe, good-value, consistent and reliable service on all moves, whether it’s local or international. We develop our staff to the highest level and establish lasting relationships with our customers and suppliers.

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Standards

We are proud to have achieved a number of industry standards and accreditations. Designed to benefit the customer at every stage, these standards are awarded to removals companies who have achieved clearly defined benchmarks and procedures.

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Accreditations

At Kilmarnock Removals International, we are passionate about making our customers feel completely at ease. After all, you are entrusting us with your home, you business, your hard work and your memories. That is not a responsibility we take lightly.

BS 8522 Commercial Moving – For all commercial and office moves, all BAR Commercial Group members much achieve BS 8522. It confirms that Kilmarnock Removals International can provide the specific set of services required for business / non-residential removals.

ISO 14001 Environmental Management – Kilmarnock Removals International ensures that our environmental impact is being measured and improved. By achieving IS0 14001, we have set up an effective environmental management system.

BS EN 12522 Household Furniture Removals – The standards outlined by BS EN 12522 define the company’s removal services, including requirements for information that must be provided to customers, contractual documents, staff training, quality of service and after sales. Kilmarnock Removals International has been awarded this Kitemark due to its honest, consistent and courteous service.

ISO 9001 Quality Management Systems – Focusing on customer service, motivation of management, process and a drive for continual improvement, IS0 9001 confirms Kilmarnock Removals International’s ongoing commitment to customer satisfaction.

BS EN 14873 Storage of Furniture & Personal Effects – This quality standard covers the provision of storage for private individuals. Facilities must be clean, tidy, safe and secure – standards that Kilmarnock Removals International always adhere to.

BS EN 15696 Self Storage – This Quality Standard ensures that benchmarks are met and exceeded for self storage for private individuals. It covers the facilities themselves, speed of correspondence, contracts, after sales, risk and staff. We at Kilmarnock Removals International pride ourselves on efficiency, speed and friendly service.

BS EN 15713 Secure Destruction of Confidential Material – Kilmarnock Removals International ensure all confidential material is destroyed responsibly, and with minimum impact to the environment. This formalised policy includes proof of destruction.

BS OHSAS 18001 Occupational Health & Safety Management Systems – Setting standards for health and safety management best practice, Kilmarnock Removals International are dedicated to ensuring the best possible working conditions for our staff.

BS 8564 Furniture Removal Activities Overseas Moving Services – This standard sets benchmarks for professionalism, trained staff, quality management and customer service for overseas removals. As a runner up of BAR Overseas Mover of the Year 2016, we are proud to exceed these benchmarks.

IS0 27001 Information Security Systems – We are in the business of keeping your information and belongings safe. IS0 27001 certifies that Kilmarnock Removals International is following information security best practice.

Achieving Standards

We work hard to achieve industry standards and Kitemarks because we want to prove to our customers that every part of our business is focused on them. Everything we do is to ensure we deliver the best possible service.

Quality Standards are independently audited on a yearly basis. They help us to ensure we’re always monitoring ourselves and evolving to be even better. It also means that we are recognised as amongst the best in our industry.